Live Automotive

SATO Business Suite

Premium Carwash Operations & Customer Experience Platform

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An integrated digital ecosystem powering PT Sato Sara Semesta's premium robotic carwash operations. The suite connects outlet POS operations with customer mobile experience — enabling online booking, loyalty rewards, real-time queue management, and seamless payment processing across the Carwash Park network.

Client

PT Sato Sara Semesta

Timeline

2023

In collaboration with

Artbycode Technology Indonesia

Key Features

Online booking with queue-skip for app customers
Real-time order flow: confirmation → queue → process → payment
Loyalty points system with exclusive app-only promotions
Multi-outlet support with centralized management
Thermal printer integration for receipts and queue tickets
Push notifications for order status updates

The Problem

PT Sato Sara Semesta operates Indonesia's premium robotic carwash network under the Carwash Park brand. As they expanded to 20+ outlets, they faced critical operational challenges: customers had no way to book ahead (leading to long queues), outlets managed orders manually (causing confusion between walk-in and phone bookings), and there was no unified system to track customer loyalty or run promotions across locations.

The Solution

Developed an integrated business suite with two interconnected applications. SATO Customer empowers customers to book online, skip queues, earn loyalty points, and receive exclusive promotions. SATO POS enables outlet staff to manage the complete order lifecycle — from confirmation through queue management, service processing, to payment — while seamlessly handling both app orders and walk-in customers. The two apps sync in real-time, creating a unified operational view.

Product Screenshots

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